Goods entering the UK for Repair & Return are not subject to any import duties. It is important therefore that the correct information is entered on your Customs Declaration Form when you send your parcel to me.
Under - Gifts; Documents; Commercial Sample; Other - Declare as "Other"
As well as a description for the goods - add the following text "Item sent for repair and return"
Should any charges be imposed (due to incorrect customs declaration or any other reasons) these will be the customers responsibility.
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